Cancellation and Refund Policy
1. Provider details
hhealtdhhub.com is operated by PE hhealtdhhub.com, Office 12, 15 Sobranetska Street, Uzhhorod, Zakarpattia Oblast, 88000, Ukraine. EDRPOU: 49773428. Email: contact@hhealtdhhub.com. Phone: +380 936 194 4985. Managing Director: David Fischer.
2. Pre-contract information
Before you order, we provide clear information about the service, price, cancellation, refunds, complaints and the dispute-resolution route, as required by the Law of Ukraine “On Consumer Protection” No. 3153-IX of 10 June 2023 and the Law of Ukraine “On Electronic Commerce” No. 675-VIII of 3 September 2015.
3. Cancellation
You may cancel an order before the service starts by emailing contact@hhealtdhhub.com. Where a service has already commenced, cancellation is possible only to the extent permitted by law, and we may charge for the part already performed. We confirm every cancellation in writing.
4. Refunds
If you are entitled to a refund, we approve it within 14 calendar days of receiving your request and return the amount to the original payment method, unless another method is agreed in writing or required by law. Refunds may be reduced for services already supplied.
5. Changes
You may request a change of date, time or scope before the service starts. Changes depend on availability. Any price difference is communicated before we confirm the change.
6. Fees and taxes
Prices are shown in the currency stated at checkout and include applicable taxes. hhealtdhhub.com is a single tax payer (VAT optional); no VAT is charged unless expressly stated. Mandatory fees or taxes are disclosed before you place your order.
7. Availability limits
Services are subject to availability. If we cannot provide a confirmed service, we will offer an alternative or a full refund of the amount paid for that service.
8. Complaints and disputes
Send complaints to contact@hhealtdhhub.com or by post. We respond within the period set by the Law of Ukraine “On Consumer Protection” No. 3153-IX of 10 June 2023. Unresolved disputes may be referred to the courts of Ukraine.